Photo Gallery Download FAQ:
Photo Gallery Download Information
Q: How will I receive my Photo Gallery Download?
A: After placing your order you will receive an email containing a link to your Photo Gallery Download. You will usually receive this email within 24-48 hours. Simply click on the link in this email to access your images. Your gallery will remain "active" for 30 days.
Q: What does the Photo Gallery Download contain?
A: The Photo Gallery Download will allow you to download each image we take of you during the event, presented in full high resolution .jpg quality (this is the digital equivalent of the film negative) All images are a minimum of 1024x1536 pixels in dimension but may vary due to a variety of different types of cameras that are used to shoot our images. Rest assured the images you receive are of the highest quality and are the same file sizes we print from. The images contained in the Photo Gallery Download are direct copies of ones that we use to produce high quality prints of various sizes.
Q: I found more images of myself in the Lost and Found gallery, how do I make sure that these images will be included in my Photo Gallery Download?
A: Prior to placing your order, you should email us, and let us know exactly which photos should be included with your personal gallery; be sure to include complete photo ID numbers. Please note, only those photos that the subject is directly in can be included in that gallery. Once you have done this, please allow 48 hours for those photos to be uploaded to your personal gallery, at which time you can place your order for the Photo Gallery Download.
Q: How do I go about placing an order for this item?
A: From your personal gallery, all you need to do is select one image and then choose the Photo Gallery Download item from the shopping cart. Once you have done this, you can go back to your personal gallery and select any other additional prints or products that you would like. And when you are done shopping, on step 1 of the check out process, you will be prompted to enter your name, finish time, bib number and telephone number. From here, complete step 2 of the check out process and your order will be complete.
Q: Am I able to print these images on my personal printer or can I take them to a professional lab for production?
A: Yes you can. In purchasing this item, we grant you license to make prints from the various files, and to use the images for any other personal use, but we don’t grant any copyright to the image. Other than the uses expressly listed above, no other use of the attached image(s) is authorized and any other use is specifically prohibited without express written permission of brightroom, Inc. No other express or implied license of the attached image(s) or any copyright is granted as part of this release. brightroom, Inc. retains all copyrights to the attached image.
Q: What is the guarantee policy with this item?
A: Once your order is complete, refunds or returns will not be accepted.
Q: Is this the highest resolution image you offer?
A: Yes. This is the largest image we have available. All images are a minimum of 1024x1536 pixels in dimension but may vary due to a variety of different types of cameras that are used to shoot our images. Rest assured the images you receive are of the highest quality and are the same file sizes we print from.
Q: What does DPI mean?
A: Dots per inch (DPI) is a measure of printing resolution, in particular the number of individual dots of ink a printer or toner can produce within a linear one-inch (2.54 cm)space.
Q: What is a megapixel?
A: A megapixel is 1 million pixels, and is a term used not only for the number of pixels in an image, but also to express the number of image sensor elements of digital cameras or the number of display elements of digital displays.
Q: What does the Photo Gallery Download contain?
A: The Photo Gallery Download will allow you to download each image we take of you during the event, presented in full high resolution .jpg quality (this is the digital equivalent of the film negative) All images are a minimum of 1024x1536 pixels in dimension but may vary due to a variety of different types of cameras that are used to shoot our images. Rest assured the images you receive are of the highest quality and are the same file sizes we print from. The images contained in the Photo Gallery Download are direct copies of ones that we use to produce high quality prints of various sizes.
Q: What email address will you send the download link from?
A: Please make sure you add our email customercare@brightroom.com to your approved list of email addresses so that your order does not get sent to your junk folder.